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Samsung's Wireless Products and Accessibility
Samsung is dedicated to designing products around our customer's needs. In pursuit of our commitment to our customers, we have designed products that are easy to use and have a variety of features. The products and their features are also designed to meet a variety of needs of persons with disabilities. For more information please contack.green@samsung.com
Some of the features that are currently available in our wireless products include:
- Vibrating alert
- Tactile Keys
- Nibs around the "5" key
- Soft keys
- Bright backlit display
- Voice dialing with audio prompts
- Bright LED display
- One-and two-touch dialing
- Volume control
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- Icon/Graphic Menus
- Quick Access Menus
- Mobile Originated and Two-Way SMS Text messaging
- TTY Connectability
- Audio Cue Capability (providing audio cue for low battery, and message waiting)
- External Audio Output (via earbug)
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TTY Callers: You can contact Customer Care by dialing 711 (Relay Service)
and the number for Samsung Technical Support: 888-987-4357
Technical Support: 888-987-4357
Designated Personnel to Address Accessibility
Samsung also has a Designated agent to address consumer complaints or inquiries related to Disability Rights. Contact information is listed on the FCC DRO web site at http://www.fcc.gov/cib/dro/section255_manu.html
Designated Agent Contact Information:
Ms. Kendra Green
Wireless Standards Engineer
1130 E. Arapaho Road Richardson, Texas 75081
TEL: (972) 761-7123 FAX: (972) 761-7678
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| Samsung’s Customer care organization is also available to support and answer questions from consumers with disabilities. Below is a toll-free number that consumers can call for specific needs. Customer Care Contact Number: (888)987-HELP (4357) |
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